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Privacy Policy

At Holistiq Spine & Orthopaedic Clinic, we are committed to protecting the privacy and confidentiality of our patients’ personal information. This Privacy Policy outlines the types of personal information we collect, how we use it, and the measures we take to safeguard it.

Information We Collect

We collect personal information that is necessary for providing our services and ensuring the best possible care for our patients. This may include:

  • Contact Information: Name, physical address, email address, and phone number.
  • Medical Information: Medical history, current medications, treatment plans, and other relevant medical data.
  • Billing Information: Insurance details, payment history, and financial information necessary for processing payments.
  • Demographic Information: Age, gender, and other demographic details that assist in providing personalized care.
  • Communication Preferences: Information regarding your communication preferences and interactions with our clinic.

How We Use Your Information

We use the information we collect for the following purposes:

  • Providing Medical Care: To provide diagnosis, treatment, and ongoing medical care to our patients.
  • Billing and Insurance: To process payments, submit insurance claims, and manage financial aspects of our services.
  • Appointment Scheduling: To schedule appointments, send appointment reminders, and communicate important information related to your appointments.
  • Communication: To communicate with patients regarding their health, treatment plans, follow-up care, and other relevant information.
  • Improving Services: To analyze data and feedback to improve our services, operations, and patient experience.
  • Legal Requirements: To comply with legal and regulatory requirements, including maintaining accurate medical records and reporting as necessary.

Protection of Your Information

We take appropriate measures to protect the security and confidentiality of your personal information, including:

  • Secure Storage: Your information is stored securely in electronic medical records systems and physical files.
  • Access Control: Access to your information is restricted to authorized personnel who require it for providing care and services.
  • Encryption: We use encryption and other security measures to protect your information during transmission and storage.
  • Confidentiality Agreements: Our staff is trained to maintain the confidentiality of patient information and are bound by confidentiality agreements.

Disclosure of Information

We do not disclose your personal information to third parties except in the following circumstances:

  • Authorized Providers: We may share your information with healthcare providers involved in your care, such as specialists, laboratories, or pharmacies.
  • Legal Requirements: We may disclose information when required by law, such as in response to a court order or subpoena.
  • Consent: We may share information with third parties with your consent or at your direction.

Your Rights

As a patient, you have the following rights regarding your personal information:

  • Access: You have the right to access and review your personal information held by our clinic.
  • Correction: You have the right to request corrections to any inaccuracies in your personal information.
  • Withdrawal of Consent: You may withdraw consent for the use or disclosure of your information at any time, except where such use or disclosure is required by law.
  • Complaints: If you have concerns about the handling of your personal information, you have the right to lodge a complaint with the appropriate regulatory authority.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and we encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us.

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